As a thumb rule globally, VAT refunds are available only to tourists and non-residents of the country/jurisdiction. The UAE too applies the same rule and makes it clear that resident expatriates are not eligible to claim VAT refund on their purchases.
In the UAE, VAT refund is available only to goods purchased within the country through approved stores. In keeping with global practice, services purchased and consumed by tourists and visitors do not qualify for VAT refund. Thus visitors need to know that VAT charged on their hotel bills, hospital bills or restaurant bills are not eligible for VAT refund.